Returns & Refund Policy

THC green Farmer

At THC green Farmer, we strive to ensure you are satisfied with your purchase. Due to the nature of cannabis products, please review our policy carefully.

Return Eligibility

Due to safety, hygiene, and legal regulations, cannabis products are not eligible for standard returns once delivered.

Returns may only be considered under specific conditions outlined below.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products
  • Cannabis products once delivered
  • Products without original packaging
  • Clearance or final sale items
  • Items damaged after delivery (not due to shipping)

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Include:

  • Clear photos of the item
  • Photos of the packaging

We will review your request and offer a replacement or refund where applicable.

Return Process (If Applicable)

To initiate a return (only for approved cases):

  1. Contact our support team with your order details
  2. Wait for return approval and instructions
  3. Ship the item back following the provided instructions

Returns sent without prior approval may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method

Refunds

Once your request is reviewed and approved:

  • Refunds will be issued to your original payment method
  • Please allow 5–10 business days for processing

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • Then contact us for further assistance

Contact Us

For any return or refund inquiries, please contact our support team:

info@thcgreen-farmer.com